Last Updated: July 21, 2026
Osprey Global Logistics respects your privacy and is committed to protecting the personal information you provide when visiting our website, requesting information, or using our freight-forwarding and logistics services.
This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and the choices available to you.
We may collect personal information that you voluntarily provide through our website, including when you:
Submit a contact or quote-request form
Request information about our services
Communicate with our team
Arrange or inquire about a shipment
Provide documentation required to coordinate transportation services
The information collected may include:
Your name
Company or organization name
Business contact information
Shipment origin and destination
Cargo or commodity information
Preferred transportation method
Messages, instructions, or documents submitted to us
Any other information you choose to provide
Please avoid submitting confidential, financial, identification, or sensitive personal information through general website forms unless it is specifically requested and required for the service.
When you visit our website, certain technical information may be collected automatically, including:
Internet Protocol address
Browser type
Device type
Operating system
Pages viewed
Referring website
Approximate location
Date, time, and duration of visits
Website interaction and performance data
This information helps us understand how visitors use the website, maintain its security, and improve its functionality.
We may use the information collected to:
Respond to inquiries and quote requests
Assess freight-forwarding and logistics requirements
Coordinate ocean, air, and ground transportation
Communicate shipment information and service updates
Prepare estimates, service proposals, and documentation
Work with carriers, agents, customs professionals, warehouses, and other logistics providers
Improve our website, services, and customer experience
Maintain website and operational security
Comply with legal, regulatory, customs, insurance, and recordkeeping obligations
Investigate or prevent fraud, misuse, security incidents, or unlawful activity
We will not use personal information for unrelated purposes without obtaining consent where consent is required.
By voluntarily providing personal information through this website, you consent to its collection, use, and disclosure for the purposes described in this Privacy Policy or communicated to you at the time of collection.
You may withdraw your consent where legally permitted. Withdrawal of consent may affect our ability to respond to a request or provide certain services.
Our website may use cookies and similar technologies to:
Keep the website operating correctly
Remember website preferences
Understand website traffic and visitor behaviour
Measure website performance
Improve website content and usability
Help identify technical or security issues
You can control or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.
Third-party analytics or website service providers may also use cookies according to their own privacy policies.
We may share information when reasonably necessary to respond to an inquiry, provide requested services, operate our business, or comply with legal obligations.
Recipients may include:
Ocean, air, rail, and trucking carriers
Freight agents and overseas partners
Customs brokers and regulatory authorities
Warehouses, terminals, ports, and handling facilities
Insurance, inspection, and compliance providers
Information technology, website, hosting, communications, and analytics providers
Professional advisors
Government, customs, law-enforcement, or regulatory authorities where legally required
These parties may process information only as required to perform their services, satisfy legal requirements, or support the requested logistics activity.
We do not sell or rent personal information to third parties.
Freight forwarding frequently involves carriers, agents, ports, customs authorities, and service providers located outside Canada.
When you request international logistics services, relevant business, contact, cargo, and shipment information may need to be transferred to or processed in other countries. Information processed outside Canada may be subject to the laws and lawful access requirements of the country in which it is handled.
We limit these disclosures to information reasonably required to coordinate or complete the requested service.
We use reasonable administrative, organizational, and technical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, email system, internet transmission, or electronic storage method can be guaranteed to be completely secure. Information submitted electronically is provided at your own risk.
We retain personal information only for as long as reasonably necessary to:
Respond to your inquiry
Provide or administer services
Maintain shipment and business records
Resolve disputes
Enforce agreements
Meet customs, tax, insurance, regulatory, and legal obligations
Information that is no longer required may be securely deleted, anonymized, or destroyed, subject to applicable retention requirements.
You may request access to the personal information we hold about you or ask us to correct information that is inaccurate or incomplete.
We may need to verify your identity before processing a request. Access may be limited where permitted or required by law, including where disclosure would reveal another person’s information, confidential commercial information, legally privileged information, or information connected to an investigation.
Privacy requests may be submitted through our Contact Page.
Our website may contain links to websites operated by carriers, partners, government authorities, or other third parties.
We are not responsible for the content, security, availability, or privacy practices of third-party websites. You should review the privacy policy of each external website before providing personal information.
Our website and services are intended for businesses and adults arranging commercial freight or logistics services. We do not knowingly collect personal information from children through the website.
We may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or information-handling practices.
The revised version will be posted on this page with an updated revision date. Continued use of the website after an update means that the revised Privacy Policy will apply to subsequent interactions.
Questions, concerns, access requests, or complaints regarding this Privacy Policy or our handling of personal information may be submitted through our Contact Page.
