Last Updated: July 21, 2026
These Terms and Conditions govern your access to and use of the Osprey Global Logistics website.
By accessing or using this website, you agree to these Terms and Conditions. If you do not agree, please discontinue use of the website.
This website provides general information about Osprey Global Logistics and its freight-forwarding, transportation coordination, and related logistics services.
Website content is provided for general informational purposes only. It does not constitute a binding transportation agreement, guaranteed quotation, customs ruling, insurance commitment, legal advice, or professional trade advice.
You agree to use this website only for lawful purposes.
You must not:
Use the website fraudulently or unlawfully
Submit false, misleading, incomplete, or unauthorized information
Attempt to gain unauthorized access to the website or its systems
Introduce viruses, malicious code, automated attacks, or disruptive technology
Interfere with the website’s availability, security, or performance
Copy, scrape, extract, or commercially exploit website content without permission
Impersonate another individual or organization
Use the website to arrange transportation of prohibited or unlawful goods
We may restrict or block access where we reasonably believe the website is being misused.
Submitting a form, contacting us, or requesting a quote does not create a binding contract or guarantee that services will be available.
Any preliminary estimate or information provided through the website may be based on limited details and may change after we review:
Cargo type and classification
Weight and dimensions
Origin and destination
Required transportation mode
Pickup and delivery conditions
Customs requirements
Carrier availability
Fuel, terminal, handling, storage, inspection, insurance, and security charges
Currency fluctuations
Seasonal or market conditions
Other operational requirements
A service arrangement becomes binding only when the applicable scope, pricing, responsibilities, and service terms have been confirmed or accepted through appropriate written documentation.
You are responsible for ensuring that all information provided to us is accurate, complete, current, and lawful.
This includes information concerning:
Cargo description
Quantity, value, weight, and dimensions
Origin and destination
Dangerous, restricted, regulated, or controlled characteristics
Required permits or licences
Packaging and labelling
Customs classification
Importer, exporter, consignee, or shipper information
Delivery restrictions and special handling requirements
We are not responsible for delays, additional costs, penalties, rejection, seizure, loss, or other consequences resulting from incorrect, incomplete, late, or misleading information.
Certain commodities may be prohibited, restricted, regulated, or subject to special documentation, packaging, permits, declarations, inspections, or carrier approval.
You must disclose the true nature of the cargo before services are arranged. We may refuse any shipment that presents legal, regulatory, safety, reputational, financial, or operational concerns.
Website content must not be interpreted as confirmation that any particular commodity can be transported.
Osprey Global Logistics coordinates transportation services and may arrange services performed by independent third parties, including:
Ocean carriers
Airlines
Trucking companies
Rail providers
Freight agents
Customs brokers
Warehouses
Ports and terminals
Inspectors
Cargo-handling providers
Other logistics service providers
Unless expressly agreed otherwise in writing, these third parties remain responsible for the services they perform and may impose their own tariffs, bills of lading, contracts, exclusions, limitations, deadlines, and operating terms.
Transit schedules, routes, sailing dates, flight times, delivery dates, equipment availability, and estimated arrival times are not guaranteed unless expressly confirmed in writing.
Freight movement may be affected by circumstances outside our reasonable control, including:
Weather
Port congestion
Labour disruptions
Carrier schedule changes
Customs examinations
Government restrictions
Equipment shortages
Road closures
Mechanical problems
Security incidents
Natural disasters
Public emergencies
International conflicts
Supply-chain interruptions
We are not responsible for delays caused by events beyond our reasonable control.
Customers are responsible for ensuring that their shipments comply with applicable import, export, customs, sanctions, product, labelling, licensing, and regulatory requirements.
Where customs brokerage or compliance support is arranged, the customer remains responsible for the accuracy and completeness of all declarations and supporting documents.
Information provided on the website is general and should not be relied upon as legal, customs, tax, or regulatory advice.
Freight charges do not automatically include comprehensive cargo insurance unless insurance coverage is specifically requested, arranged, and confirmed in writing.
Carrier liability may be limited by law, tariff, convention, bill of lading, air waybill, or contractual terms and may be significantly lower than the cargo’s commercial value.
Customers should request appropriate cargo insurance before transportation begins.
Quotes may be subject to conditions, expiry periods, carrier availability, currency changes, and assumptions based on the information provided.
Additional charges may apply for matters such as:
Incorrect cargo details
Weight or dimension discrepancies
Customs examinations
Storage or demurrage
Detention
Port or terminal handling
Redelivery
Waiting time
Special equipment
Residential, remote, or restricted access
Repackaging or relabelling
Duties, taxes, permits, and inspection fees
Carrier surcharges
Services not included in the original scope
Applicable charges will be handled in accordance with the confirmed service arrangement and related documents.
We make reasonable efforts to keep website information accurate and current. However, logistics conditions, regulations, carrier services, and market information can change without notice.
We do not guarantee that website content is complete, current, accurate, uninterrupted, or free from errors.
We may change, remove, suspend, or update website content at any time without notice.
Unless otherwise stated, all website content—including text, graphics, layouts, branding, logos, icons, images, and design elements—is owned by or licensed to Osprey Global Logistics and is protected by applicable intellectual-property laws.
You may view and print website content for personal or internal business reference. You may not reproduce, modify, publish, distribute, sell, license, or commercially exploit the content without prior written permission.
The website may contain links to third-party websites for convenience or informational purposes.
We do not control and are not responsible for third-party websites, services, content, security, availability, or privacy practices. A link does not imply endorsement, approval, partnership, or responsibility.
You access third-party websites at your own risk.
We do not guarantee that the website will always be available, uninterrupted, secure, or free from harmful components.
We may suspend or restrict website access for maintenance, updates, security, technical issues, or other operational reasons.
You are responsible for maintaining appropriate security software and protecting your own devices, accounts, and information.
To the extent permitted by law, the website and its content are provided on an “as is” and “as available” basis.
We disclaim warranties or representations regarding:
Website availability
Accuracy or completeness of content
Suitability for a particular purpose
Freedom from errors or harmful components
Results obtained from using the website
Availability or pricing of logistics services
Nothing on the website creates a warranty or guarantee unless expressly confirmed in a written service agreement.
To the maximum extent permitted by applicable law, Osprey Global Logistics will not be liable for indirect, incidental, special, punitive, or consequential damages arising from:
Access to or use of the website
Inability to access the website
Reliance on website content
Third-party websites or services
Unauthorized access, security incidents, or data loss
Website errors, omissions, interruptions, or delays
Any liability connected to freight-forwarding or logistics services will be governed by the applicable quotation, service agreement, bill of lading, carrier terms, tariff, or other transportation document rather than these website terms alone.
Nothing in these Terms excludes liability that cannot legally be excluded or limited.
To the extent permitted by law, you agree to indemnify and hold Osprey Global Logistics harmless from claims, losses, liabilities, penalties, damages, and reasonable costs arising from:
Your misuse of the website
Your violation of these Terms
False, incomplete, or unauthorized information submitted by you
Your violation of another party’s rights
Unlawful, prohibited, misdeclared, or improperly documented cargo
Your submission of personal information through the website is governed by our Privacy Policy.
By using the website, you acknowledge that information may be handled as described in that policy.
We may update these Terms and Conditions periodically.
Changes will take effect when the revised Terms are posted on this page. The revision date will be updated accordingly. Your continued use of the website after changes are posted constitutes acceptance of the revised Terms.
These Terms and Conditions are governed by the laws of the Province of Nova Scotia and the applicable federal laws of Canada.
Subject to any mandatory legal requirements, disputes concerning the website will be submitted to the courts located in Nova Scotia, Canada.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be limited or removed only to the extent necessary. The remaining provisions will continue in effect.
Failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.
Questions concerning these Terms and Conditions may be submitted through our Contact Page.
